How we collect feedback

4.5 out of 5

We collect program reviews directly from clients during and after their treatment.

Reviews reflect the experience with the SkinPick treatment program as a whole.
We publish written quotes, sometimes shortened for clarity.
For reviews without written text, we only publish ratings from clients who meaningfully engaged with the program (i.e. completed some program modules and did not drop out early).

4.6 out of 5

We collect therapist reviews from clients who have worked with their assigned therapist.

Ratings reflect the client’s experience working directly with their therapist.
We collect feedback after clients have had enough sessions to evaluate the therapeutic process.

4.6 out out of 5

In addition to internal reviews, SkinPick collects public reviews on third-party platforms:

Trustpilot: verified clients voluntarily share their experience.
App Store & Google Play: clients leave reviews related to their experience with the SkinPick app as part of treatment.